This module explores the concept of emotional quotient (EQ) as a measure of emotional intelligence. It provides tips for improving your EQ and leadership skills, as well as for managing conflict and conducting difficult conversations. After completing this course, participants will be able to:
- Describe the difference between emotional quotient (EQ) and intelligence quotient (IQ)
- Explain the importance of continuously improving your emotional intelligence
- List methods to improve your emotional intelligence
- Explain techniques for managing conflict and difficult conversations